Terms & Conditions

1.1 Company means Wrapsters Trading LLC (including any current or future trading or brand names which may change from time to time) its affiliates and authorised agents.

 

1.2 Customer means the person or entity requesting or using the services of the Company.

 

1.3 Services means all work performed by the Company, including but not limited to vehicle wrapping, paint protection film, ceramic coatings, detailing, polishing, tinting, and any other automotive services.

 

1.4 Third‑Party Services means any work or materials supplied by subcontractors or external vendors.

 

 

2.1 By accepting a quotation, estimate, invoice or engaging the Company’s Services, the Customer acknowledges and agrees to be bound by these T&Cs. No variation will apply unless agreed in writing by an authorised representative of the Company.

 

2.2 Once the vehicle enters the Company’s facility, it is deemed that the Customer has read, understood, and accepted these Terms & Conditions in full.

 

 

3.1 All prices are quoted in United Arab Emirates Dirhams (AED) and include UAE VAT where applicable.

 

3.2 A non‑refundable deposit of 50% of the total quotation value is required to confirm the booking. The Company may decline to start work until the deposit is received. The remaining balance is due on completion of Services and prior to vehicle release.

 

3.3 Quotations and estimates are valid for 3 calendar days from issue, unless withdrawn earlier.

 

3.4 If an estimate is fully or partially disapproved, any diagnosis charges, materials and parts used in preparing the estimate, and fitment charges for removed parts will be payable before the Customer collects the vehicle.

 

3.5 If the Customer does not confirm approval or rejection of an estimate within 3 calendar days of issue, parking charges of AED 300 per day will apply for each consecutive day until a decision is received, if the car is parked at the Company’s premises.

 

3.6 Following dismantling of major units or during the course of approved work, the Company may issue further estimates for for services required beyond the agreed scope. Such estimates shall follow the same approval and payment rules.

 

3.7 Any vehicle delivery, collection, or transport arranged by the Company, whether by recovery service, courier, or other means, and any associated fees or payments made by the Company on the Customer’s behalf will be charged to and payable by the Customer.

 

 

4.1 The Customer shall deliver the vehicle to the Company’s premises at the scheduled time with a clean interior and exterior, unless otherwise agreed.

 

4.2 The Customer shall remove all personal items and secure any loose parts or valuables. The Company is not liable for loss or damage to personal items left in the vehicle.

 

4.3 The Customer shall follow all aftercare and maintenance instructions provided by the Company. Failure to do so may void any warranty.

 

4.4 The Customer acknowledges and accepts that removal of any pre-existing film, wrap or coating not supplied or installed by the Company is performed entirely at the Customer’s own risk. The Company disclaims all liability for any paint, clear-coat or substrate damage arising from such removal.

 

 

5.1 The Company warrants that Services will be performed in a professional manner using materials that meet industry standards.

 

5.2 The Company does not warrant the results of Services against natural wear, environmental exposure, misuse, neglect, or any alteration by third parties.

 

 

6.1 Where applicable, the Company offers a limited warranty on workmanship for up to 6 months from the date the Customer takes delivery of the vehicle or signs the final job card, whichever is earlier, covering defects in application or materials only.

 

6.2 Warranty claims must be submitted in writing within the warranty period, with proof of purchase.

 

6.3 The Company’s sole remedy shall be to repair or reapply the defective Service at no additional labour cost. Replacement materials, if needed, will be charged at current rates.

 

6.4 Warranty does not cover damage caused by accidents, improper use, any cleaning methods not expressly recommended by the

Company, chemical exposure, or unauthorised modifications.

 

6.5 While we strive for the highest quality service, the Company makes no express or implied warranties regarding the performance, longevity, or quality of the applied products. Any warranties provided are subject to specific terms outlined at the time of service.

 

 

7.1 The Company may, at its discretion or at the Customer’s request, engage independent third-party contractors or suppliers (Third-Party Providers) to perform certain aspects of the Services. By agreeing to these T&Cs, the Customer expressly consents to such engagement and acknowledges that Third-Party Providers are not employees or agents of the Company.

 

7.2 The Company’s sole role with respect to Third-Party Services is coordination and reasonable oversight. The Company shall not be liable for any act, omission, default, workmanship or material defect of any Third-Party Provider. Any claim relating to Third-Party Services must be directed to the provider who performed those services, and the Company’s liability is disclaimed to the fullest extent permitted by law.

 

 

8.1 To the fullest extent permitted by law, the Company’s total liability for any claim arising from these T&Cs or Services shall not exceed the total fees paid by the Customer for the relevant Services.

 

8.2 In no event shall the Company be liable for indirect, incidental, special, punitive, or consequential losses, including loss of use, loss of profit, or loss of business opportunity.

 

8.3 The Company shall not be held responsible for any pre-existing damage, defects, or weaknesses in the vehicle that may be exacerbated by our services.

 

8.4 The Company is not liable for any damages, losses, or claims arising from normal wear and tear, misuse, or improper care of applied materials, damage caused by automatic car washes, harsh chemicals, or environmental factors; peeling, bubbling, fading, or discoloration due to improper maintenance or excessive exposure to elements, structural or paint damage due to the removal of wraps, tint, or coatings, any issues arising from customer-provided materials or instructions.

 

8.5 The Customer acknowledges that removal of pre-existing films, coatings or wraps—not supplied or installed by the Company—carries inherent risk of underlying paint or clear-coat damage.  

 

8.6 The Company disclaims all liability for any paint lifting, peeling, or substrate damage caused by removal of third-party materials of unknown quality.

 

 

9.1 The Customer agrees to indemnify, defend and hold harmless the Company, its directors, employees and agents from any and all claims, actions, damages, liabilities, costs and expenses arising from the Customer’s breach of these T&Cs, negligence, or willful misconduct, or expenses resulting from the use of our services.

 

 

10.1 Deposits are non‑refundable except where the Company cannot perform the Services due to its own inability.

 

10.2 Cancellations by the Customer less than 48 hours before the scheduled Service may incur a cancellation fee up to 25% of the total Service price.

 

10.3 Refunds, if any, will be issued within 30 days of approval at the Company’s sole discretion.

 

 

11.1 Neither party shall be liable for delays or failures to perform due to events beyond its reasonable control, including acts of God, war, terrorism, strikes, governmental action, or supply chain interruptions.

 

 

12.1 The Company will process personal data in accordance with applicable privacy laws of the UAE.

 

12.2 The Customer consents to receive communications relating to Services, promotions, and updates via email or SMS, and may opt out at any time.

 

 

13.1 These T&Cs and all disputes will be governed by the laws of the United Arab Emirates. Any dispute not resolved amicably shall be referred to arbitration in Dubai under the rules of the DIAC.

 

 

14.1 The Company reserves the right to modify these T&Cs at any time. Revised terms will apply from the date of publication on wrapsters.ae.

 

 

15.1 By engaging, by proceeding with any Service, or by dropping the vehicle at the Company’s premises, the Customer acknowledges having read, understood and agreed to these Terms & Conditions in full.